How members are counted on your invoice

You invited five colleagues yesterday and only three accepted — so what do you pay this month? And someone who joins mid-month: do you pay for a full month? Seat billing looks complicated until you know the two rules behind it.

The two rules

• You pay for active members only. An inactive member isn't counted on your invoice.
• An invitation isn't billed until it's accepted. Sending one costs nothing — the seat starts counting the moment your colleague accepts and actually joins.

What happens when your team size changes

• A new member joins mid-cycle? Their cost is prorated across the remainder of the cycle only, not charged as a full month.
• Removed a member or deactivated them? Your bill is adjusted proportionally too, so you don't pay for a seat that's no longer in use.
• Every seat adjustment appears on your invoice with a description naming its cause, so you can see where the difference came from.

Note: Storage is per company, not per member. Adding a colleague raises your seat cost but doesn't change the storage allowance your plan gives.

Tip: If you have a scheduled plan downgrade and then add a member, the scheduled downgrade stays exactly as it was. Adding a colleague isn't a decision about which plan you're on.

The result? An invoice that follows your real team, not the number of invitations sent or the accounts you've switched off. Invite whoever you like — you only pay for the people who actually joined.